Frequently Asked Questions
Maintenance
Your apartment will be cleaned, all maintenance tasks will be completed, and it will be move-in ready.
Yes, we have on-site maintenance.
You can submit a service request through the Resident Services App. Be sure to include details in your work order and indicate if you grant permission to enter.
Maintenance requests are typically addressed within 24-48 hours, depending on the type of issue.
No, you do not need to be present.
If it’s during business hours, we can lend you a key with a photo ID held at the office. After hours, you will need to contact a locksmith.
Yes, you can choose renter-friendly decorating options. However, if you make changes like painting or mounting items, ensure the apartment is returned to its original state to avoid repair charges.
Amenities
We offer two pools, a fitness center, two 24-hour laundry facilities, controlled access gates, and on-site maintenance.
The pool hours are as follows: • Summer (June-September): 10:00 AM - 8:00 PM • Winter (October-May): 10:00 AM - 5:00 PM
Yes, parking is available on a first-come, first-served basis with a parking permit.
There are no washer and dryer hookups in the units. We have two on-site laundry centers.
Yes, we are pet-friendly.
The pet fees include a $450 deposit and $50 monthly pet rent.
Yes, dogs must be 25 lbs. or under, and certain breeds are restricted. Check out our Amenities page for our pet policy and contact us with questions.
Currently, we do not have a pet park, but one is in the planning process.
Each unit includes a refrigerator, gas stove, and microwave.
No, we do not offer furnished apartments.
You can explore furniture rental options through CORT Furniture Rental.
Yes, we offer 6–12-month lease terms.
No, corporate leases are not available.
No, we do not accept or hold packages at the leasing office.
The fitness center hours are: • Monday-Friday: 9:00 AM - 8:00 PM • Saturday-Sunday: 10:00 AM - 8:00 PM The fitness center is closed on holidays.
The gym features cardio machines (elliptical machines, treadmills, bikes) and weight machines.
Quiet hours are from 10:00 PM to 8:00 AM.
Admin
No, tours are free of charge.
Both options are available at Tuscany Villas Apartments in West Covina. You can schedule an appointment or walk in during business hours.
The management office is easily accessible on a major street.
You can apply online or in person using a tablet provided in the leasing office.
Applications are typically processed within 5-7 business days.
You will need to pay the security deposit and the first month’s rent upfront.
You can pay rent through the following methods: • ACH/E-Check via the Rent Café App • Debit or credit card (fees may apply) • WIPS (Walk-In Payment System) • FLEX, a service that allows you to split rent payments
You can pay rent online through the Resident Portal.
No, there are no additional monthly fees.
Yes, renter’s insurance is required, or you can opt into the Damage Waiver Program.
Utilities are not included in the rent.
Utilities are automatically set up upon move-in.
You can choose from Frontier, Spectrum, or Verizon.
Yes, we periodically offer referral bonuses. Contact us for details.
Guests must park in designated spaces outside the community and follow the same policies as residents.
No, we do not offer price reductions for longer lease terms or advance rent payments.
No, subletting is not permitted.
You will need to pay a buyout fee equal to two months’ rent, provide a 30-day notice, and be responsible for rent during that notice period.
Location
Yes, public transportation is available nearby.
We are close to grocery stores, schools, shopping centers, health clubs, the local DMV, police and fire departments, and furniture stores.
We are located in the West Covina Unified School District.
The nearest dog park, Central Bark Dog Park, is 1.5 miles away.
Yes, there are bike trails in the area.
Popular shopping destinations include Westfield West Covina Mall and Plaza West Covina.
Nearby coffee shops include Starbucks, Ventana Coffee, and Rad Coffee.
Directions
We are located at 1935 E Garvey N, West Covina, CA 91791, near the 10 Freeway.
The nearest cross street is Azusa Avenue.
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